Personal Information We Collect
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Name
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Address
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Phone Number
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Email Address
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Banking Information
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Customers Appliance Details
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Customers Home Details
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Other.
How We Get The Personal Information And Why We Have It
Most of the personal information we process is provided to us directly by you for one of the following reasons:
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For marketing
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To complete a job
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To accept or track payments
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To send reminders and notifications
We also receive personal information indirectly, from the following sources in the following scenarios:
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If Contacted by your landlord
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If contacted by an estate agency hired by your landlord
We do not share your personal information with any other Organisations or individuals
How We Store Your Personal Information
We maintain your information in a highly secured database system for up to one year for warranty or complaints purposes in order to ensure the best possible customer service.
Access to your information is strictly limited to our authorized personnel.
Your information will be securely deleted upon cessation of its necessary use.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at dcnhinds.ltd@gmail.com or 02082459389
if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at contacting 02082459389 or emailing dcnhinds.ltd@gmail.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk