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 Complaints Policy

We Aim To Provide The Best Customer Service

DCN HINDS always endeavours to provide the best service for every customer. However, on rare occasions, there may
be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon
as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure
complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried
out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact DCN HINDS on 02082459389 as soon so the
problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. We aims to respond within 5 days of receiving your complaint and where
possible, will provide you with a date to remedy any issues raised.
Where DCN HINDS is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted
Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot
remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please
contact Which? Trusted traders in the first instance on 02922670040.

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